WARRANTY INFORMATION

For Service or parts Please Call 855.373.7458

Please have the following information ready:
  • Your business name and contact name along with your phone number (preferably a direct line or mobile number).

  • Juicer model number and serial number (located in back of your machine).

  • A photo or video can help us troubleshoot an issue more quickly.

  • There is no charge for warranty issues during your warranty coverage period. Operator error or improper use will incur a charge. Most of the time, we can provide and estimate before we send a technician to your location.

CitroCasa Warranty

In addition to creating the best juicers on the market and relentlessly pursuing a continuous improvement strategy, Citrocasa offers the best service and warranty with its partners in the USA and Canada. Citrocasa equipment customers will have 24/7 access to a toll-free support number for immediate service needs and, as appropriate, parts shipping or service dispatch. All Citrocasa juicers come with a 1-year parts and labor warranty covering all internal mechanical and electrical such as motor, digital display, gears, and seals with no limits placed on number of cycles used to make your juice. A successful juicer should make a lot of juice and our goal is to support you!

CitroCasa Certifications

The entire line of Citrocasa equipment is NSF Certified (NSF/ANSI 8) and meets all OSHA requirements including UL Standard 763. In addition to numerous EU, German, and Austrian certifications, TMP GmbH works with TÜV SÜD in both the United States and in Germany. TÜV SÜD America Inc. is a globally recognized testing, inspection and certification organization offering the highest quality services for a wide range of industries worldwide and is an NRTL (Nationally Recognized Testing Laboratory) capable of performing electrical safety testing to a variety of UL/ANSI standards.

CONTACT

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Hours

Monday8:00AM - 5:00PM
Tuesday8:00AM - 5:00PM
Wednesday8:00AM - 5:00PM
Thursday8:00AM - 5:00PM
Friday8:00AM - 5:00PM
SaturdayCLOSED
SundayCLOSED